General Support Services
On-Site Desktop and Laptop Support
When required, our technicians will travel on-site to perform hardware maintenance, proactive problem diagnosis and repairs. Priority can be placed on severe issues according to the client's Service Level Agreement.
Help Desk Services
The Help Desk provides front-line support services to end-users. It is accessible by phone or email. The Helpdesk provides a responsive service for logging, tracking and resolution of issues encountered by our clients users. The Help Desk is the central communications hub for all IT issues, and ensures clients are well informed of the progress of their problems. It also ensures the timely resolution of issues through a well-defined escalation process.
After-Hours Network and Server Support
We provide extended support hours for servers and core network devices and services. Specifics of the hours and scope of support are client- specific.
Customer Service Portal
Clients have the ability to create and track trouble tickets through our Customer Service portal.